Where are the orchids from?
All our orchids are from Thailand and are from both tissue culture and cuttings. The young plants are best quality and carefully selected from farms. An orchid plant usually gives its first stem when it is 8 to 10 months old. In a year that plant will give an average of 5 to 8 stems.

The flowers are cut and sorted in a cool room at the packing house of the supplier. They are collected in special trucks and delivered to the airport. The cargo departs from Bangkok at 12.25am. The flight from Bangkok on a night flight to arrive fresh the following day.

The time from cutting to departing from Bangkok airport is about 27 to hours. Once the consignment has landed and been checked and cleared by customs, our driver picks up the bundles and returns to our packing unit where we unpack them, check each tray over and then re-pack them for our customers.

How do I place an order?
To place an order an order simply click on one of the orchid product groups ie Orchid bouquets and you you will be presented with a list of orchids within the selected category. Click on the ‘Add to basket’ button and the selected product details will be automatically entered. You can also enter a personal message to accompany your order and state a preferred delivery address at the check out section. You will then be taken to Securetrading's secure payment area for the credit card transaction.

Can I order over the phone?
Yes, you can order over the telephone and pay by credit card if you prefer.

How to I enter a personal message to accompany my order?
You can enter a personal message to accompany your order at the check out section.

Can I specify a delivery date?
You can enter a preferred delivery date at the check out section. However, we cannot guarantee requested delivery dates.

Can the billing address and delivery address be different?
Yes, you can enter a different delivery address at the check out section.

What delivery options are there?
Postage by Royal Mail Special Delivery for on-line purchases. However some orchids can be delivered 1st Class Post when ordered over the telephone on +44 (0) 1372 456157. On large bulk orders, eg quantities for wedding parties etc. we recommend a courier service. Please call +44 (0) 1372 456157 for further details.

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