Courier Delivery

All Guarateed deliveries are made with DPD Courier company and we are proud to support a 7 day delivery service from Moday -Sunday inclusiv.

All orders that exeed £30.00 in vlaue qulify for free delivery to UK Mainland ONLY for Monday to Friday unfortunuatly we need to charege for time delivery and Saturday & Sunday and all other Offshore and remote areas.

Delivery Issues

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and contact number, together with your contact Mobile number for tracking update messages or email address so that we can notify you in the event that any delivery problems have occurred.

Where the carrier is unable to find someone to accept delivery they will deliver to a neighbour (where possible), leave in a secure location or leave a card at the address for the recipient to make contact.

Incorrect details provided may lead to problems or delays, so before placing your order please ensure that you have included the full and correct details any unsuccesful delivery due to incorrect address will invalidate our 100% satisfaction guarantee.

Any resend or refund on orders due to incorrect address will be solely to companies discretion on individual basis.

Third Party Deliveries

In the case of delivery to certain locations, where a third party is involved such as Offices, Hospitals, Funeral Directors, Airports, Hotels, Ships and other Business Locations the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

Please note that some Hospitals do not accept deliveries of perishable goods such as flowers, this is due to the possibility and risk of infection that they may bring into the Hospital. Please check with the Hospital before placing your order.

Timed Delivery

We always do our best to meet our timed delivery commitment and nearly always do, however if we miss our timed delivery slot for you, we will be happy to refund the timed delivery charge. Please contact us via email at orders@orchidpost.co.uk  with your order details included or by telephone 020 3393 8504